I received the system with a dent in the front, and a piece of the system broken, or hanging off in the back. The USB ports were also rotting out, and filthy. I literally would have had to send it back to Sony for repairs, spending another 100 dollars at least. If your thinking about buying a system from them, don't. Because you won't know exactly what your going to get, it's unacceptable either way. Then they offered me a 2tb ssd black PS4 slim as an exchange, which the first time we discussed this on the phone. James said (the man in charge, or owner) said he put the drive in himself, which he lied about. Before shipping the system out to me, he described some "damage to a corner" there was no way I was going to have a system like that sent to me. I think most "game stores" will do, and say anything to make a profit. As a gamer, and collector myself for more than 30 years I would never have accepted anything like that from a customer if I was running a store. That and they claim they "fully refurbish, test, and clean all consoles" no they don't, or else I wouldn't have received a system that bad. It was also poorly packed btw, with only a couple of thin layers of bubble wrap (and I mean thin) and some popcorn styrofoam thrown on top of the box. Which is one of the reasons why the system was broken in the back, though I have suspicions about that the huge dent in front of the system was already there BEFORE it shipped. I honestly wish I had taken some photos, but I was so mad at receiving something that bad after spending 347.00 I couldn't even see straight. Bottom line is, I wouldn't trust, or buy anything from Retro Gaming of Denver